Information about the insurance intermediary provided to the client before entering into an insurance contract in accordance with Article 88 of the Law of Ukraine “On Insurance”.
1. Full name: Limited Liability Company “AG KOMPAS”.
Abbreviated name: LLC “AG KOMPAS”.
EDRPOU code – 37047290.
Company website – polis24.com.ua
Legal and postal address: 04050, Kyiv, 13 Hlybochytska St., office 99.
2. The company provides insurance intermediation services in accordance with the legislation of Ukraine, in particular the Laws of Ukraine “On Insurance”, “On Financial Services and Financial Companies”, and NBU Resolution No. 2 dated January 3, 2025, “On Approval of the Regulation on the Authorization of Insurance Intermediaries and the Conditions for Conducting Activities Related to the Distribution of Insurance and/or Reinsurance Products”.
We have concluded Cooperation Agreements (agency agreements) with insurance companies in Ukraine. Our many years of experience and transaction volumes allow us to offer our clients the best insurance product options.
In particular, the agency agreements provide for:
* advertising and/or conducting marketing, advertising, and other preparatory activities aimed at concluding insurance contracts;
* promoting, offering, and advising the Policyholder on the conclusion of an insurance contract, as well as carrying out other work to prepare for the conclusion of insurance contracts;
* concluding an insurance contract.
3. Record number in the Register of Intermediaries:
Registration number – 00000772
Record ID – IBYBG8243860452 dated 10.03.2025
Register of Intermediaries webpage: https://kis.bank.gov.ua
4. Availability of individual consultations and recommendations regarding the terms of an insurance product.
LLC “AG KOMPAS” provides individual consultations on insurance product terms and recommendations on choosing an insurance product in accordance with the client’s needs when the client contacts the support service at [info@polis24.com.ua](mailto:info@polis24.com.ua)
5. The names and locations of insurers whose insurance products are distributed by the insurance intermediary, the list of services provided by such insurers, and their websites with links to the Register can be found via the following link.
6. Significant participation in any insurer.
LLC “AG KOMPAS” does not have a significant participation in any insurer.
7. Significant participation of an insurer in the insurance agent.
No insurer has a significant participation in LLC “AG KOMPAS”.
8. Type of remuneration for concluding an insurance contract, procedure and terms of its payment.
For concluding insurance contracts, the insurance agent receives a commission in the form of a fixed percentage of the insurance premium under the insurance contract (the remuneration is included in the insurance premium). The insurance company pays the remuneration to the insurance agent.
The Client is not required to make any other payments (apart from the insurance premium) in accordance with the terms of the insurance contract after its conclusion.
Receipt of remuneration of any other type, including any economic benefits offered or provided in connection with the conclusion of an insurance contract, is not предусмотрено.
9. Amount and method of payment for the insurance agent’s services directly by the client.
The client does not pay for the services of the insurance intermediary.
10. Information about any other payments (apart from the insurance premium) that the client will be required to pay in accordance with the terms of the insurance contract after its conclusion:
No other payments are предусмотрено.
11. Information about mechanisms and methods for protecting the rights of consumers of financial services.
Applications are reviewed and decisions are made by the Insurer within no more than one month from the date of their receipt, while applications that do not require additional investigation are handled no later than fifteen days from the date of receipt.
If it is impossible to resolve the issues raised in the application within one month, an authorized representative of the Insurer shall establish the necessary period for its consideration, which may not exceed forty-five days.
An application may be submitted orally by telephone through the contact center of the Insurer and/or insurance agent, or in writing by email to the Insurer or by postal mail to its address.
A complaint against an action or decision of the Insurer is submitted according to the chain of authority:
* National Bank of Ukraine (by email to [nbu@bank.gov.ua](mailto:nbu@bank.gov.ua), using the special form at bank.gov.ua/ua/consumer-protection; or by mail to: 01601, Kyiv, 9 Instytutska St., tel.: 0 800 505 240)
* State Service of Ukraine on Food Safety and Consumer Protection (address: 01001, Kyiv, 1 B. Hrinchenka St., tel. (044) 279 12 70, e-mail: [info@dpss.gov.ua](mailto:info@dpss.gov.ua)).
Submission of a complaint by the client to the Insurer or a competent authority does not deprive the consumer of the right to apply to a court in accordance with applicable law, and in the event of disagreement with the decision made on the complaint, directly to the court.
12. List of separate divisions of the insurance intermediary where the consumer may conclude an insurance contract (if any): none.
13. Procedure for processing consumers’ personal data and measures taken by the insurance intermediary to protect such data:
The insurance intermediary complies with the requirements of the Law of Ukraine “On Personal Data Protection” and the insurer’s internal regulations concerning the processing and protection of personal data of consumers of financial services.
Information about the insurance intermediary
Full name: Limited Liability Company “Insurance Agency “yeAgent”
Abbreviated name: LLC “Insurance Agency “yeAgent”
EDRPOU code 45627149
Location: Ukraine, 01001, Kyiv, Yevhena Chykalenka St., 9
Website address: [https://eagent.in.ua](https://eagent.in.ua)
Information about the insurance intermediary is available at [https://www.eagent.in.ua/info](https://www.eagent.in.ua/info)
- Insurance Subagent
Name: LLC “AG Kompas”
RNOKPP / EDRPOU code: 37047290
Location: 04050, Kyiv, 13 Hlybochytska St., office 99
Website address: https://polis24.com.ua/ua/ - Powers of the Insurance Subagent
LLC “AG Kompas” is an insurance intermediary acting on behalf and under the authority of the insurance agent LLC “Insurance Agency “yeAgent” and providing intermediary services for concluding insurance contracts, including:- advertising and/or conducting marketing, advertising, and other preparatory activities aimed at concluding insurance contracts;
- offering and advising the Policyholder regarding the conclusion of an insurance contract, as well as carrying out other work to prepare for the conclusion of insurance contracts;
- concluding an insurance contract;
- List of insurance classes for which the Insurance Subagent distributes insurance products:
- Class 1 “Accident insurance (including insurance against occupational injury and occupational disease”;
- Class 2 “Insurance against sickness (including medical insurance)”;
- Class 3 “Insurance of land vehicles (except railway rolling stock)”;
- Class 10 “Liability insurance arising from the use of a land vehicle (including carrier liability)” under the risk of liability insurance for owners of land vehicles, carried out in accordance with the Law of Ukraine “On Compulsory Civil Liability Insurance of Owners of Land Vehicles”;
- Class 13 “Other liability insurance (except liability specified in Classes 10, 11, and 12)”;
- Class 16 “Insurance of other financial risks (except those specified in Classes 14 and 15)”;
- Class 18 “Insurance of expenses related to providing assistance (assistance services) to persons who find themselves in difficult circumstances while traveling)”
- Availability of individual consultations and recommendations regarding insurance product terms
LLC “AG Kompas” provides individual consultations on insurance product terms and recommendations on choosing an insurance product in accordance with the client’s needs when the client contacts the support service at info@polis24.com.ua. - Payment details for paying insurance premiums under insurance contracts to the current account of the Insurance Agent:
LLC Insurance Agency “yeAgent”
EDRPOU code: 45627149
Current account number: UA023052990000026002006246803 with JSC CB “PRIVATBANK”
Payment purpose: “Insurance payment under insurance contract No. _____ dated _____” - Record number in the Register of Intermediaries
Registration number – 00000772 dated 10.03.2025.
Record ID – IBYBG8243860452 - List of employees involved in the distribution of insurance products
Type of employee involved in the distribution of insurance products Full name Position Information confirming the required level of knowledge List of insurance companies and EDRPOU codes Insurance product classes Head of Insurance Product Distribution Nebilytsia Oleksandr Ivanovych Director SSP certificate No. 1855 dated 13.01.2025, University of Economics and Law “KROK” PJSC ARX, EDRPOU 20474912;
PJSC “IC “ARSENAL INSURANCE”, EDRPOU 33908322;
JSC BBS INSURANCE, EDRPOU 20344871;
PJSC VUSO, EDRPOU 31650052;
JSC Express Insurance, EDRPOU 36086124;
PJSC Etalon, EDRPOU 20080515;
PJSC Euroins Ukraine, EDRPOU 22868348;
PJSC ESA, EDRPOU 19411125;
PJSC ETS, EDRPOU 34692526;
JSC INGO, EDRPOU 16285602;
PJSC “Innovative Insurance Capital”, EDRPOU 32942598;
PJSC Inter-Polis, EDRPOU 19350062;
PJSC KNIAZHA, EDRPOU 24175269;
PJSC Oranta, EDRPOU 00034186;
PJSC PZU Ukraine, EDRPOU 20782312;
PJSC Respect, EDRPOU 22448445;
PJSC UNIVERSALNA, EDRPOU 20113829;
PJSC UNIQA, EDRPOU 20033533;
PJSC USG, EDRPOU 30859524;
PJSC UTSC, EDRPOU 22945712Class 1 “Accident insurance (including insurance against occupational injury and occupational disease”;
Class 2 “Insurance against sickness (including medical insurance)”;
Class 3 “Insurance of land vehicles (except railway rolling stock)”;
Class 10 “Liability insurance arising from the use of a land vehicle (including carrier liability)” under the risk of liability insurance for owners of land vehicles, carried out in accordance with the Law of Ukraine “On Compulsory Civil Liability Insurance of Owners of Land Vehicles”;
Class 13 “Other liability insurance (except liability specified in Classes 10, 11, and 12)”;
Class 16 “Insurance of other financial risks (except those specified in Classes 14 and 15)”;
Class 18 “Insurance of expenses related to providing assistance (assistance services) to persons who find themselves in difficult circumstances while traveling)” - Significant participation in any insurer
LLC “AG Kompas” does not have a significant participation in any insurer. - Significant participation of an insurer in the insurance subagent
No insurer has a significant participation in LLC “AG Kompas”. - Type of remuneration for concluding an insurance contract, procedure and terms of its payment
For concluding insurance contracts, the insurance subagent receives a commission in the form of a fixed percentage of the insurance premium under the insurance contract (the remuneration is included in the insurance premium). The insurance agent pays the remuneration to the insurance subagent. - Amount and method of payment for the insurance subagent’s services directly by the client
The client does not pay for the services of the insurance subagent. - Any other payments (apart from the insurance premium) that the client is required to pay in accordance with the terms of the insurance contract after its conclusion
The Client is not required to make any other payments (apart from the insurance premium) in accordance with the terms of the insurance contract after its conclusion. - Information about mechanisms and methods for protecting rights
Applications are reviewed and resolved by the Insurer within no more than one month from the date of their receipt, while those that do not require additional investigation are handled no later than fifteen days from the date of receipt.
If it is impossible to resolve the issues raised in the application within one month, the authorized representative of the Insurer shall establish the necessary period for its consideration, which may not exceed forty-five days.
An application may be submitted orally by telephone through the contact center of the Insurer and/or insurance subagent, or in writing by email to the Insurer or by postal mail to its address.
A complaint against an action or decision of the Insurer is submitted according to the chain of authority:- to the National Bank of Ukraine (by email to nbu@bank.gov.ua, using the special form at https://bank.gov.ua/ua/consumer-protection; or by mail to: 01601, Kyiv, 9 Instytutska St., tel.: 0 800 505 240);
- to the State Service of Ukraine on Food Safety and Consumer Protection (address: 01001, Kyiv, 1 B. Hrinchenka St., tel. (044) 279 12 70, e-mail: info@dpss.gov.ua).
Submission of a complaint by the client to the Insurer or competent authority does not deprive the consumer of the right to apply to a court in accordance with applicable law, and in the event of disagreement with the decision made on the complaint, directly to the court.
Additionally:
The company’s mission is to provide clients with the best insurance terms in order to reduce costs and ensure high-quality service.
The company provides services to individuals and legal entities.
Main insurance products:
- Compulsory civil liability insurance for owners of land vehicles – OSAGO (Motor Third-Party Liability Insurance)
- Medical insurance for traveling abroad from Ukraine;
- Green Card for vehicles traveling abroad from Ukraine;
- Property insurance;
- Auto CASCO;
- Voluntary liability insurance;
- Medical insurance for foreign citizens during their stay in Ukraine;
- Notaries’ liability insurance;
- Employee health insurance;
- Carrier liability insurance (CMR);
- Insurance of pledged assets under lending arrangements.
The company concludes thousands of insurance contracts every year. In the corporate segment, it works in particular with the following sectors: logistics, freight transportation, IT, and construction. The company has received certificates of merit and awards from its partners.
